If you鈥檇 like to complete a change of details request, please answer the below questions to see which form you need to fill in and to see if you need to speak with us.
Please only answer these questions if:
1) you're an existing Business Banking customer, and
2) your business records are up-to-date with Companies House
Visit our page if your business is medium-to-large-sized and have comprehensive banking, international or lending needs.
If you are not currently banking with us, please visit our support page for more information. Or call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk to an advisor.听
If you need help with something else please visit our support page for more information.听
If you don鈥檛 know your entity type or if the option hasn鈥檛 been listed, please visit our听support page听for more information or call us on 0330 123 9860, between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
To change your business name, you can use our live听听service to help with your questions or fill in a听change of details form (PDF - 744 KB)听and return it to us. You can also call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.
To change your business address or contact details fill in a听change of details form (PDF - 744 KB) and return it to us. You can also call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.
To change a signatory on your account, fill in a change of mandate form (PDF - 1.32 MB) and return it to us.
If you鈥檙e a sole trader, you can make an amendment to an employee鈥檚 signatory rights. However, if you鈥檙e looking to amend the account owner, you won鈥檛 be able to do this on the existing account.
If you鈥檙e changing your business entity, please call us on 0330 678 2509 between 8am-6pm Monday to Friday to talk about your account options. Or visit our accounts page for more information.
If your change request option is not listed, please visit our support page for more information.
To change your business name, fill in a change of details form (PDF - 1.61 MB) and return it to us. You鈥檒l also need to send us some听proof of ID (PDF - 105 KB)听with your request.
For more information, call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
You will need to supply meeting minutes confirming this change.
Guidance for board or committee meeting minutes
Please make sure you include a copy of the board or committee meeting minutes for any change you are requesting.
Why are we asking for this?
- A copy of the board or committee meeting minutes showing that the board or committee has agreed to the changes requested.
- Check the board or committee meeting minutes are signed by any 2 committee members. These people don鈥檛 have to be signatories on the bank account.
- Check that the board or committee meeting minutes contain details of all changes you are requesting. This might include changes to your organisation鈥檚 name, address, telephone number or email address, new board or committee members or trustees, or new board or committee members or trustees to be added as new signatories on the bank account.
- Check that the changes you鈥檝e requested in the form match the changes recorded within the board or committee meeting minutes.
- If you鈥檙e adding new board, committee members or trustees to your organisation or bank account then you鈥檒l need to provide their personal details with your request. We鈥檒l also need ID for each authorised person or signatory being added.
To change your business address or contact details, fill in a change of details form (PDF - 1.61 MB) and return it to us. You鈥檒l also need to send us some听proof of ID (PDF - 105 KB)听with your request.听
For more information, call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
You will need to supply meeting minutes confirming this change.
Guidance for board or committee meeting minutes
Please make sure you include a copy of the board or committee meeting minutes for any change you are requesting.
Why are we asking for this?
- A copy of the board or committee meeting minutes showing that the board or committee has agreed to the changes requested.
- Check the board or committee meeting minutes are signed by any 2 committee members. These people don鈥檛 have to be signatories on the bank account.
- Check that the board or committee meeting minutes contain details of all changes you are requesting. This might include changes to your organisation鈥檚 name, address, telephone number or email address, new board or committee members or trustees, or new board or committee members or trustees to be added as new signatories on the bank account.
- Check that the changes you鈥檝e requested in the form match the changes recorded within the board or committee meeting minutes.
- If you鈥檙e adding new board, committee members or trustees to your organisation or bank account then you鈥檒l need to provide their personal details with your request. We鈥檒l also need ID for each authorised person or signatory being added.
If you鈥檇 like to change a signatory on your account, fill in a change of details form (PDF - 1.61 MB) and send it back to us. You鈥檒l also need to send us some proof of ID (PDF - 105 KB) with your request.
You will need to supply meeting minutes confirming this change.
Guidance for board or committee meeting minutes
Please make sure you include a copy of the board or committee meeting minutes for any change you are requesting.
Why are we asking for this?
- A copy of the board or committee meeting minutes showing that the board or committee has agreed to the changes requested.
- Check the board or committee meeting minutes are signed by any 2 committee members. These people don鈥檛 have to be signatories on the bank account.
- Check that the board or committee meeting minutes contain details of all changes you are requesting. This might include changes to your organisation鈥檚 name, address, telephone number or email address, new board or committee members or trustees, or new board or committee members or trustees to be added as new signatories on the bank account.
- Check that the changes you鈥檝e requested in the form match the changes recorded within the board or committee meeting minutes.
- If you鈥檙e adding new board, committee members or trustees to your organisation or bank account then you鈥檒l need to provide their personal details with your request. We鈥檒l also need ID for each authorised person or signatory being added.
If you鈥檙e changing your business entity, please call us on 0330 678 2509 between 8am-6pm Monday to Friday to talk about your account options. Or visit our accounts page for more information.听
If your change request option is not listed, please visit our support page for more information.
To change a signatory on your account, fill in our听change of mandate听form (PDF - 1.32 MB) and return it to us.
If you鈥檙e a limited company or limited liability partnership and want to add or remove a director, you鈥檒l need to complete a new personal guarantee. Where possible, we鈥檒l contact you using secure email to issue your new personal guarantee to sign and return.
Before signing a personal guarantee, you should seek independent legal advice, to make sure you understand what you鈥檙e agreeing to, and what you're responsible for.
If you鈥檙e a limited company or limited liability partnership, you鈥檒l need to update Companies House before requesting this change.
If you鈥檙e a sole trader, you can add an additional cardholder to your Business Banking credit card account. However, if you want to amend the account owner, you won鈥檛 be able to do this on the existing account.
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To add an additional cardholder to your Business Banking Credit Card account, fill in our additional cardholder form (PDF - 136 KB) and return it to us.
You can add a maximum of 4 additional cardholders to your credit card.
You can change your address or contact details in Online Banking, over the phone, or in branch. For more information, visit our personal details page
If you鈥檇 like to change your name on your personal account, visit our听changing your details page.听You will also need some proof of ID (you can check what ID we need in our听checklist (PDF - 70 KB)听document). We鈥檒l also need one of the change of name documents below:
- Marriage certificate.
- Deed poll certificate.
- Decree absolute.
- Birth certificate.
- Civil partnership certificate.
- Gender recognition certificate.
If your change request option isn鈥檛 listed, please visit our听support pages for more information.
To change your business name, you can use our live听听service to help with your questions or fill in our听change of details form (PDF - 744 KB)听and return it to us. You can also call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.
You鈥檒l need to update Companies House before requesting this change.
To change your business address or contact details fill in a听change of details form (PDF - 744 KB)听and return it to us. You can also call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
You鈥檒l need to update Companies House before requesting this change.
To change a signatory on your account, fill in a听change of mandate form (PDF - 1.32 MB) and return it to us. 听
If you鈥檙e a limited company or limited liability partnership and want to add or remove a director, you鈥檒l need to complete a new personal guarantee. Where possible, we鈥檒l contact you using secure email to issue your new personal guarantee to sign and return. You鈥檒l need to do this for each credit card or overdraft you have.
Before signing a personal guarantee, you should seek independent legal advice, to make sure you understand what you鈥檙e agreeing to, and what you're responsible for.
You鈥檒l need to update Companies House before requesting this change.
If you鈥檙e changing your business entity, please call us on 0330 678 2509 between 8am-6pm Monday to Friday to talk about your account options. Or visit our accounts page for more information.
If your change request option is not listed, please visit our support page for more information.
To change your business name, you'll need to fill in our change of details form (PDF - 744 KB) and return it to us. If you have any questions about this, you can use our service or call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.
To change your business address or contact details fill in a听change of details form (PDF - 744 KB)听and return it to us. You can also call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.
If the operating rules on your account mean more than one authorised persons needs to sign, then all will need to sign to request this change. Fill in our change of details form, making sure all authorised persons details and signatures are included and send it back to us.
To change a signatory on your account, fill in a听change of mandate form (PDF - 1.32 MB) and return it to us.
If you鈥檙e changing your business entity, please call us on 0330 678 2509 between 8am-6pm Monday to Friday to talk about your account options. Or visit our accounts page for more information.听
If your change request option is not listed, please visit our support page for more information.
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If you opened your account before 28 Nov 2014, we recommend that you visit our Make it easier to operate your account page to find out how we can make your day-to-day banking easier.
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